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  • The secret to develop expertise…Deliberate Practice

    April 10, 2021 by

    (This article is inspired from HBR article published in 2007, written by K Anders Ericsson, Michael J Prietula and Edward T.) We all have the tendency to belief that expertise is born not made. However, invariably if we go deeper, we will find that genuine expertise requires struggle, sacrifice and honest and painful self assessment.… Read more

  • How to ask NPS question?

    November 6, 2020 by

    Tring Tring !! Hello sir, I am calling from xxxx service center. You had a service few days back, please rate how satisfied you are out of 9 and 10. I am sure you would have heard this kind of survey getting administered. To do either above or a smaller variation is to muddle with… Read more

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