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what to do to make lean or six-sigma or process excellence tools retain their power
Tring Tring !! Hello sir, I am calling from xxxx service center. You had a service few days back, please rate how satisfied you are out of 9 and 10. I am sure you would have heard this kind of survey getting administered. To do either above or a smaller variation is to muddle with… Read more
Amongst many reasons why people hate Net Promoter Score (NPS), the biggest one is – why does it have such a weird scale where only 18% of points (2 of 11 points) are promoters and rest are passives and detractors. It is important to understand few terms before we make a conclusion, why NPS has… Read more
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