Amolgupta.com

Thoughts, Opinions, Readings, Work & Daily musings

Impact Ideas

How to ask NPS question?

Tring Tring !! Hello sir, I am calling from xxxx service center. You had a service few days back, please rate how satisfied you are out of 9 and 10. I am sure you would have heard this kind of survey…

What special about Net Promoter Score…why some people love, some hate!

Amongst many reasons why people hate Net Promoter Score (NPS), the biggest one is – why does it have such a weird scale where only 18% of points (2 of 11 points) are promoters and rest are passives and detractors….

Which color is your lens?

Most managers and executives face this challenge of making stakeholders listen and accept their ideas. The challenge may vary from role to role and complexity may vary at different levels but end of the day everyone is trying to persuade…

What you learn being a TBEM Assessor

My Experienced Assessor Programme Manuals Formal technical education is only one side of the story. The other aspect is what you learn by doing. MBA from IIM Lucknow was a turning point in my life, however one thing that shaped…

A special year 2018

Last year an office friend told me that he devoted some 2-3 days in reviewing what he did in 2017 and what he plans to do ! He told me then that it is a great moment to look back…

Dont rely on Desire

I first came to know about this concept some 8 years ago, since then I have heard/read multiple versions (from Rhonda Byrne, Sandeep Maheshwari, Esther-Jerry Hicks, Napoleon Hill’s book, Sadhguru) believed, implemented, disbelieved in this concepts. “Itni shidaat se maine tumhe…

Inner Engineering

I attended the Inner Engineering session in Aug-17 which means 6 months back & I should confess that it has been the bestest experience of my life time. The learnings revolve around 2 central aspects as I understand and remember….

Perceived Performance | Interesting story

Over past few days, i have been reminded by 2 incidences of two concepts that hold an important place in life…. Confidence It is one thing you need to carry in yourself whether you have it in you or not. Some days ago a senior asked me…

Lean lessons from McDonalds

While we revisiting lean, six sigma concepts along with my team, one of my colleague gave an excellent idea that if we can talk about the concepts with a case study everyone can relate to, the understanding will be much…

Learning’s from executing a BCP project

This happened last week, our team started to explore the options of work from home since a lockdown situation was being speculated due to COVID-19 pandemic. We had a unique opportunity to execute a BCP. Though, no one imagined BCP…